Toa Payoh - IT Support / Desktop Support Engineer

IT Support / Desktop Support Engineer

Job Overview:

We are seeking a skilled IT Support / Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to end-users with desktop, laptop, software, and peripheral issues.

Important – Trainings would be provided by the client.

Responsibilities:

• Provide technical support to desktop, laptop, software, and peripheral issues.
• Install, configure, and troubleshoot hardware and software.
• Monitor and maintain computer systems and networks.
• Troubleshoot network issues, including connectivity, and security issues.
• Respond to user requests and provide technical assistance and support.
• Document and maintain accurate records of incidents and resolutions.
• Install and configure new computers, printers, and other peripheral devices.
• Work with other members of the IT team to resolve issues.

Qualifications:

• 1-2 years’ experience as a Desktop Support Engineer or similar role.
• Knowledge of operating systems, including Windows and Mac OS.(preferred)
• Experience with desktop and server hardware.
• Ability to troubleshoot and resolve technical issues.
• Good communication and interpersonal skills.
• Strong customer service skills and ability to work independently and as part of a team.