IT Support & Facilities Engineer - Geylang

If you’re someone who loves solving technical problems, enjoys hands-on facility work, and wants a clear path to build modern IT skills, this is the perfect role for you!

About Us

We are a group of co-located businesses including a dynamic software development company working on cloud and DevOps projects.

We’re seeking an IT Support & Facilities Engineerwho can manage day-to-day technical and facility-related tasks while having the opportunity to learn and grow into Cloud or DevOps roles.

If you’re someone who loves solving technical problems, enjoys hands-on facility work, and wants a clear path to build modern IT skills, this is the perfect role for you!

Key Responsibilities

• Set up and configure computers for new staff (Windows/macOS)
• Manage computer returns and resets for departing employees
• Troubleshoot hardware and software issues on user desktops

• Create and manage user accounts in Office 365 and Google Workspace
• Configure email, permissions, and access for new and existing staff

• Replace light bulbs and handle basic facility maintenance issues
• Manage CCTV camera systems, ensuring proper functionality and security
• Oversee door access control systems and troubleshoot badge/lock issues

• Troubleshoot network problems (WiFi, LAN, switches, routers)
• Assist in maintaining network hardware and connectivity

• Set up and configure multifunction printers with access control
• Troubleshoot printer errors and manage supply levels

• Maintain a couple of physical servers in the office (basic checks, updates)
• Collaborate with senior IT/DevOps staff on improvements and upgrades

• Learn and participate in Cloud/DevOps projects (AWS, Azure, CI/CD, etc.)
• Work closely with the software development team to gain hands-on experience in modern IT operations

• Candidate must possess at least a Degree / Diploma in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Minimum 3 year of working experience in software development or programming or IT technical support.
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Experience in desktop support (Windows/macOS)
• Basic understanding of user management in Office 365 and/or Google Workspace
• Familiarity with network fundamentals (IP addresses, routers, WiFi)
• Hands-on troubleshooting skills for hardware, software, and facility issues
• Ability to lift and move equipment (servers, printers, etc.)
• Able to stick to deadlines and adhere to internal processes.
• Ability to work independently and in a team.
• Self-starter and have a can -do attitude.
• A team player with exceptional interpersonal skills.

Nice to Have:

• Prior experience with CCTV, door access systems, or similar facility management tools
• Exposure to printers/MFPs configuration and troubleshooting
• Any cloud-related knowledge or experience (AWS, Azure, GCP)
• Interest in DevOps, scripting, or automation

Interested parties, please send your resume with current & expected salary & date available to agnes_ho@therapy.com.sg. We regret only shortlisted applicants will be notified.